Reference

Terms and Conditions for Using Jill Bat

These terms set out how your account works on Jill Bat — what you agree to when you register, how deposits through bKash, Nagad, and Rocket are handled, and what rules apply to your use of the platform.

Account holder responsibilitybKash, Nagad, Rocket deposits coveredEligible regions onlySubject to local law
Jill Bat Terms and Conditions for Using Jill Bat
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights

Your account security matters to us. Jill Bat uses SSL encryption across all account pages and payment flows, including bKash, Nagad, and Rocket transactions. We do not store your full wallet PIN or transfer credentials — only the account identifiers needed to match your deposit to your profile. If you want to update your registered details or request account data, contact support with proof of identity and we will process the request within a reasonable timeframe. You also have the right to request account closure at any time by contacting support directly.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable regulations in your region. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in and to remember your payment preferences. You can manage cookie settings in your browser, though disabling them may affect how some account features work.

Account Security

Enable two-factor authentication from your account settings page. Each login generates a one-time code sent to your registered mobile number, adding a second layer beyond your password.

Requesting Changes

To correct registered details — name, mobile number, wallet account — submit a request through live chat or email with a supporting document. Changes to payment details are verified before they take effect.

TERMS SUPPORT CONTACT

Get Help With Your Account Terms

If any part of these terms is unclear, or if you want to raise a question about how a specific rule applies to your account, our support team can walk you through it. Reach out through the channels below and include your registered account number so we can pull up your details quickly. Players in Dhaka and Chittagong can access support through the same channels — there is no regional queue.

Team online

Live Chat

Available directly from your account dashboard. Start a chat session and a support agent will respond — include your query about the specific term you want clarified.

Email Support

Send your question to our support address from your registered email. We aim to respond within one business day with a clear answer tied to the relevant term.

Account Help Centre

The Help Centre has a dedicated Terms section where common queries about account rules, wallet payments, and eligibility are addressed in plain language.

Common Questions About These Terms

These are the questions we hear most often about how our terms work. If your question is not covered here, contact support through your account dashboard and we will give you a direct answer.

Yes. All deposits — including those made via bKash, Nagad, and Rocket — are covered by these terms. The payment must come from a wallet registered in your name.

You can close your account before the updated terms take effect. Continuing to use your account after the update date counts as acceptance of the new version.

Access depends on your local law and the regions where Jill Bat is available. We do not make any claim that access is unrestricted — check whether it is permitted in your area.

Contact support via live chat or email from your registered address. Include your account number and we will prepare a summary of the data we hold on your profile.

Contact support immediately through live chat. We can place a temporary hold on your account while we investigate, preventing any further deposits or withdrawals until it is resolved.

Send a closure request via email or live chat from your registered contact details. We will confirm the request, process any pending withdrawal to your linked wallet, then close the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.